Answers to common inquiries about our services, processes, and commitment to excellence.
Understanding our range and expertise
We specialize in vessels from 40 feet to over 100 meters. Our team has extensive experience with superyachts, megayachts, and expedition vessels. Each project receives a tailored approach regardless of size, with dedicated project managers and specialists assigned based on vessel complexity and requirements. We maintain the facilities, equipment, and expertise to handle the most demanding projects across all yacht categories.
Yes, we maintain a global network spanning six continents. Our primary service locations include Fort Lauderdale, Monaco, Antibes, Palma de Mallorca, St. Maarten, Singapore, Auckland, and Dubai. Through strategic partnerships with certified facilities worldwide, we coordinate seamless service delivery wherever your yacht travels. Our team can deploy to your location for emergency response, surveys, or specialized projects requiring our direct oversight.
Absolutely. Large yacht refits are a cornerstone of our services. We have successfully completed numerous projects on vessels exceeding 75 meters, managing everything from interior transformations to complete technical overhauls. Our project management team coordinates with naval architects, regulatory authorities, and specialized subcontractors to ensure complex refits stay on schedule and budget. We maintain relationships with the world's premier refit facilities and can recommend optimal locations based on your project scope and timeline.
Our technicians hold factory certifications from leading manufacturers including:
We maintain access to OEM parts globally and work directly with manufacturers for warranty service and technical support.
How we work and what to expect
Contact us through our online consultation request form or contact page. Initial consultations are complimentary and confidential. During our conversation, we'll discuss your yacht's specifications, service requirements, timeline, and any specific concerns. For complex projects, we can arrange an onboard survey at your convenience. Our team responds to all inquiries within 24 hours.
Timeline varies significantly based on project scope:
We provide detailed project schedules during the proposal phase and maintain transparent communication throughout. Our project management system allows real-time progress tracking, and we accommodate urgent timelines when possible.
Yes, our emergency response team operates around the clock, 365 days a year. When you experience technical issues while underway, contact our emergency hotline for immediate assistance. We provide remote diagnostics and troubleshooting support, and can dispatch certified technicians to your location globally. Our network includes rapid response agreements with facilities in major yachting regions, ensuring you receive professional assistance quickly regardless of your position.
Communication excellence is fundamental to our service. Each project is assigned a dedicated project manager who serves as your single point of contact. You'll receive weekly detailed progress reports including photographs, completed tasks, upcoming milestones, and any considerations requiring decisions. For major refits, we implement a secure online portal providing real-time access to schedules, budgets, and documentation. We accommodate your preferred communication frequency and methods, whether that's daily updates or monthly summaries.
Our commitment to confidentiality
Discretion is paramount in our business. All client information, vessel details, and project specifics are treated with strict confidentiality. Our team members sign comprehensive non-disclosure agreements, and access to client data is restricted on a need-to-know basis. We never discuss client projects publicly, share vessel information with third parties without authorization, or publish project details without explicit permission. Your privacy and security are as important to us as the quality of our technical work.
Yes, we regularly serve high-profile clients who require enhanced privacy measures. Our team is experienced in implementing additional security protocols including background-checked personnel, secure communication channels, anonymized scheduling, and coordinated logistics to minimize public exposure. We understand the unique requirements of high-profile ownership and have established procedures to ensure your identity and vessel details remain protected throughout our engagement.
Absolutely. We routinely execute client-provided NDAs and confidentiality agreements. Our standard service agreements include robust confidentiality provisions, and we're happy to review and sign additional documentation as required. For projects involving proprietary technology, sensitive locations, or enhanced privacy requirements, we can tailor confidentiality terms to meet your specific needs. Legal review and execution typically occur within 48 hours of receiving your documentation.
Understanding investment and payment terms
Pricing reflects project scope, vessel specifications, parts requirements, and labor complexity. We provide detailed proposals outlining all costs including materials, labor, subcontractors, and project management. For complex projects, we conduct thorough onboard surveys to ensure accurate estimates. Our proposals clearly distinguish between fixed-price elements and time-and-materials components, with contingencies identified separately. We never surprise clients with unexpected costs—any scope changes are documented and approved before proceeding.
Yes, major projects typically require an initial deposit of 25-35% to secure scheduling, order long-lead materials, and mobilize resources. Additional progress payments are structured around project milestones, ensuring our interests remain aligned throughout. For extended refits, we implement monthly billing based on completed work. All payment terms are clearly outlined in our service agreement before work begins. We maintain detailed accounting and provide comprehensive documentation supporting each invoice.
We accommodate various payment methods for client convenience:
Payment terms are typically net 15 days unless otherwise negotiated. We can establish account relationships for clients requiring ongoing services.
Yes, we have extensive experience working with marine insurance companies for covered repairs and warranty claims. We can provide detailed damage assessments, repair estimates, and comprehensive documentation required for insurance claims. Our team coordinates directly with surveyors and adjusters, streamlining the approval process. We're familiar with the requirements of major yacht insurers and can structure billing to accommodate insurance procedures. For warranty work, we liaise directly with manufacturers to ensure proper claim handling and parts coverage.
Our team is here to provide personalized answers and discuss how we can best serve your yacht's unique requirements.
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